Hiring a Campervan?

Here are the answers to our most frequently asked questions.

  • How much does it cost?

    Prices vary by campervan, booking length, season and day of the week. Click the ‘BOOK NOW’ button to get an instant quote for your preferred dates and campervan. Seasons are split into four categories; Low, Low-mid, Mid and High. The season calendar defines which dates fall into which season.

  • What is included in the price?

    The booking price includes everything you will need to just pick it up and drive off with the exception of bedding. Insurance, breakdown cover, kitchen equipment, cooking gas (if applicable) and much more. See the individual campervan pages for exact details of what else is included. There are also ‘extras’ that can be added on such as bedding, bike rack, awnings, snow chains and BBQs.

  • What is not included in the price?

    Bedding, cleaning, any other ‘extras’ (see question)

  • What are the extras?

    These are campervan specific – availability and cost will vary.

    Examples are: bedding, USB shower, utility tent camping furniture, cleaning. If there is anything else that you need please just ask and we will see what we can do..

  • Is insurance included?

    YES! All our campervans come with specialist comprehensive campervan hirer’s insurance. Please see the ‘Insurance, Breakdown & Drivers’ section on the individual campervan pages for specifics but generally this will cover up to 3 drivers aged between 23 and 75 at no cost. The excess (maximum you pay in the event of damage) varies depending on the vehicle and the drivers and can be between £750 and £2000 (most hires are £750 see below for details).

    That being said, during these uncertain times we do recommend you also take out your own travel insurance for that extra peace of mind.

  • Who does the insurance cover?

    Most of our campervans offer the first 3 drivers for free – additional drivers can be added at an extra cost. Unless otherwise stated the insurance covers drivers which meet the following criteria as standard:

    Age: between 23 and 75 years young

    Nationality*: UK or EU driver’s licenses

    Length held: Minimum 2 years

    Points*: Up to two minor offenses in the past 5 years is OK (no more than 6 points)

    Claims*: No more than 1 claim in the past 5 years

    *NOTE: These items are flexible but the campervan owner will need to refer the driver’s details to the insurer and may require some additional information.

    International Drivers from most countries can be covered but the excess is likely to be higher. USA, CA, NZ or AU have always been a yes with £1,000 excess.

  • What documents do I need to bring when I collect?

    Each Driver needs the following:

    1. License check code – (UK drivers only) each UK driver must send in advance their license check code

    2. Passport/proof of ID – (Non UK driver only)

    3. Driving Licence

    4. 2 proofs of address which match the address on your license

    The following documentation is acceptable for proof of address alongside the drivers licence:

    You must provide the following: –

    1x primary form of proof & 1x secondary form of proof

    OR

    2x primary form of proof

    Key document criteria: –

    – Both must be dated within 90 days of the hire date

    – The address on your licence must match both documents

    What is acceptable

    Primary Proof of Address: –

    Utilities: Electricity, Water, Gas.

    Council tax bill/statement

    TV/Broadband/Landline bill (Including Sky/Virgin/BT etc)

    TV Licence

    Bank or Credit Card Statement

    Credit card bill

    Mortgage statement

    Polling Card

    HMRC Self Assessment form

    Tax Credit

    DWP

    Secondary Proof of Address: –

    Student loan

    Shotgun licence

    Payslip

    Mobile Phone Bills

    Pension Letter

    Car Finance Statement

    Loan Statement

    Property Deed

  • Is there a security deposit?

    A security deposit of £500 (1 per booking) will be taken 2 days prior to the booking start date. This will be released 1 week after the the booking end date, providing the vehicle is returned safely and in the same condition as it was at the start of the booking.

  • What if I crash or damage something?

    The driver will be liable for the insurance excess in the event of any damage to the vehicle. Anything beyond that is covered by the insurance where a claim can be made. The driver is responsible for getting the contact details of any third parties involved.

    Obviously we hope you will take care of these beautiful campervans. Minor damage is likely to be overlooked but please do let us know! Campervan owners reserve the right to charge you for damage to the interior or exterior, fixtures and fittings.

    The insurance excess varies from £1000 to £2000 dependent on the insurer used and the drivers being insured. The excess amount will be confirmed once final payment has been received and the driver form filled out. The driver will be liable for part or all of the value of the excess in the event of the vehicle being damaged and/or a claim being made.

    In the event that no driver was operating the vehicle when the damage occurred the first driver will be named as responsible for the vehicle at that time.

  • Is breakdown cover included?

    Yes. All the campervans have breakdown cover including roadside assistance and recovery. If recovery is required you will be returned with the vehicle to the normal pick-up location for that vehicle.

  • Can I take it to Europe?

    All our vehicles can be taken outside the UK. Breakdown and insurance for European travel are included in the standard booking cost. Please note EU travel includes Republic of Ireland and the EU27, for other countries please get in touch before you book and provide us with the dates, vehicle and countries to be visited. You must purchase a VOH (vehicle on hire) and Europe kit as an extra when you book with us. We will then purchase this on your behalf.

  • Can I take it to a festival?

    Yes this is not a problem. You will need to bring the campervan back in a reasonable condition. A cleaning service is available (see cleaning below) but this does not cover any damage caused during your stay.

  • Is there a mileage limit?

    Yes there is: 160 miles per day.

    Standard bookings:

    160 miles per day – daily mileage allowance of 160 miles per full day of a paid booking.

    20 pence per mile – additional charge per mile in excess of the total allowance for the booked period.

    Special Discounted Bookings: Lower mileage limits may be advertised for special offer bookings.

    We expect 160 miles per day to cover the vast majority of customers with no additional charges.

    Please bear in mind the age, size and cruising speed of the vehicle when planning your journey. Some older and/or larger vehicles travel much more slowly than what you might be used to.

  • Is there a fuel charge?

    No. You pick up the campervan with a full tank and bring it back the same way. If for any reason you were not able to use a nearby fuel station, the owners will fill it up for you and you will be charged for the actual fuel price (not £2.50/litre like some companies!) and a small charge for their time. Do please let us know if this has happened so we don’t inadvertently give it to the next customer with a partially empty fuel tank.

  • What happens if I return late?

    Firstly please let the owners know ASAP as there might be someone waiting to collect it. In this instance we would offer them a pro rata refund for any delay. Owners reserve the right to charge you for late return at up to £20 per hour but would always try to avoid this. We can sometimes accommodate later returns if there is no immediate subsequent booking, but wouldn’t be able to confirm that until a couple of days before your return.

  • Do I need to clean the campervan?

    Quirky Campers don’t do fines however we do offer services. If you want to experience the decadence of a valet service you are more than welcome to and it’s only £35. If you don’t, then you simply need to bring the campervan back clean and free from rubbish. Don’t worry about the outside, we’ll be doing that anyway.

  • Is there a minimum booking period?

    Yes, the minimum booking period is 3 nights.

    If you’re looking to travel within the next 14 days, you are able to book for a shorter period. Please be aware shorter booking requests must be approved by the campervan’s owner before they are confirmed.

  • Do you have a hook up?

    Our campervans are off-grid. Meaning all the electrics run off the solar panels.

  • Can I bring my dog/cat/lizard?

    Yes as long as it is well behaved. Pets are accepted as long as they don’t go on the seats in the cab or the back and not on the beds. There is a £40 fee for pets. We don’t allow more than two small dogs.

    Please be aware that the floor is carpeted, but can be removed. We ask that the van must be returned in a same clean condition you picked it up in.